Learning Environment Assistant

Learning Environment

We currently have the following exciting opportunities to work within the Learning Environment team:

Full time, ongoing

Part time, ongoing

Part time, fixed term for 18 months

Learning Environment Assistants help to improve the overall student and staff experience when using IT and library services. They also help to ensure good availability, circulation and accessibility of all digital and physical collections. 

Post holders help to ensure that the library and learning spaces are respected as a shared resource. They also help to develop and maintain the ecosystem of inspiring spaces, and work to create a ‘Learning Campus’ at the University.

As a Learning Environment Assistant, you can expect to be involved in:

• Providing customer-focussed assistance to students, staff and visitors when using learning spaces and accessing digital and physical collections. Proactively maintaining and improving the learning environment and access to physical and digital collections. 
• Working in close collaboration with Learning and Research Resources teams to support the collection management lifecycle. Maintaining and improving access to physical and digital material. This includes ensuring that physical items are accurately shelved, easy to find and accessible to customers. 
• Helping to ensure that library and learning space equipment and services (self-issue and return machines, printers, laptops, etc.) are operational and faults are reported quickly. 

What you will bring to the role:

• Five GCSEs grade A-C or equivalent, including Maths and English or equivalent work experience
• Experience working in a service environment
• Effective interpersonal skills and the ability to work confidently and diplomatically with all stakeholders, both in person and online
• Pro-active and self-motivated with the ability to organise, prioritise and problem solve effectively

What we can offer in return:

• As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• excellent pension scheme with generous employer contributions
• corporate employee-funded healthcare plan, in partnership with Benenden Health
• retailer and wellbeing discounts via Edenred
• on campus cinema/theatre, sports facilities, library, nursery (Canterbury) and food outlets
• study while you work discounts, cycle to work scheme, local business discounts
• support in your development and wellbeing at all stages of employment, including an Employee Assistance Programme
• training and development opportunities at all levels
• on-site parking

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference IS-125-24.