If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole Customer Services Assistant and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. The roles are situated across campus in accommodation areas, academic buildings, central service buildings and in campus service buildings and role holders can expect to work in a variety of settings depending on demand. 

Typical shifts patterns are between 07:00 and 23:00 on a rota basis, Monday to Sunday, 5/7 days.

As Customer Services Assistant you can expect to be involved in:

• Receiving all initial enquiries from students, staff and visitors to reception areas, resolving them or referring correctly to other staff or university departments as appropriate. Assisting the wider campus services and university teams by signposting customers to the range of services on offer and how to access them. 
• Maintaining the tidiness and security of the reception area and its facilities ensuring stock levels of office equipment, stationery and consumables are maintained. 
• Using of a range of university systems (e.g. accommodation systems, access control systems, switchboard, library systems, payment systems etc.) to aid in the resolution of queries and enquiries. 
• Coordinating the issue of card/key access, where necessary, resolving or escalating any issues that arise as appropriate. 

What will you bring to the role?

• GCSE grade 4/C or above in English and Maths or equivalent
• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
• The ability to demonstrate experience handling difficult and unexpected situations
• A high level of IT skill and familiarity.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-392-26-R2.

Previous applicants need not apply, thank you.

Closing Date: 19 Jul 2026

Section: Administrative

Salary: £23,061 to £24,215 per annum

Do you want to become a key member of our Finance Systems team, supporting and enhancing the University finance system- Unit4Business World (UBW)? If yes, then this fixed-term role may be of interest.

The University of Kent is seeking a Finance Systems Officer, who will work closely with the Finance Systems Analyst, to support the Finance Systems Team and the effective use of the University’s finance system, Unit4 Business World (UBW). You will contribute to the University’s finance systems strategy by managing the helpdesk, responding to user queries, assisting with the maintenance of user access rights, and supporting a range of activities to ensure the system remains effective and is continuously improved in collaboration with team members and key stakeholders. You will be the first point of contact for most UBW queries and must use initiative and strong time management skills to ensure customer needs are met.

As a Finance Systems Officer you can expect to be involved in:

• Serving as the first point of contact for enquiries relating to support of the finance system (UBW), assisting 300+ users, answering queries, resolving problems
• Assisting with the maintenance, upgrading cycle of the UBW finance system, including planning, testing, and deployment
• Supporting the Finance Systems Analyst by monitoring automated jobs, subsequent alerts, identifying system corrections, assisting in debugging user errors and system bugs, preparation of SQL coding for reports/extracts/system corrections

What will you bring to the role?

• Experience in using and supporting finance accounting systems, ideally experience with UNIT4 Business World (UBW)
• Experience of working in a helpdesk capacity or customer support role 
• Ability to prioritise demanding workloads, work to tight timescales whilst using initiative to manage multiple projects

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1150-26-R.

Closing Date: 26 Jul 2026

Section: Administrative

Salary: £27,319 to £30,378 per annum

Do you have proven administration experience within an educational or professional services environment? Do you have experience developing and maintaining policies and procedures and are able to refer or escalate issues? If yes, then this part time fixed term role may be of interest.

Kent and Medway Medical School are seeking a Student Procedures and Quality Coordinator on a part time, fixed term contract until July 2028.

In this role, you will provide professional and wide-ranging administrative support to the Student Procedures and Quality Officer in the management of student procedures, including professionalism issues, academic misconduct, appeals, and complaints. The post holder will support the maintenance of case files and records, coordinate student meetings, and provide administrative support for quality assurance activities. Managing student procedures is a critical component of Kent and Medway Medical School's meeting of General Medical Council (GMC) standards whilst aligning with the Universities' aims to build and maintain a supportive, safe, and enjoyable environment for its students.

As a Student Procedures and Quality Coordinator you can expect to be involved in:

• Providing administrative support for student procedure cases, ensuring accurate and comprehensive records are maintained
• Providing clear and accurate advice and guidance to academics, professional service colleagues, and external stakeholders, ensuring compliance with both School and university regulations
• Supporting the effective coordination and administration of student, staff, and governance meetings, including scheduling, preparing documentation, taking minutes and notes, and distributing records to relevant stakeholders
• Acting as a point of contact for enquiries relating to student procedures, responding promptly and professionally, providing information and signposting to students and staff as appropriate, and escalating queries to the Student Procedures and Quality Officer when required

What will you bring to the role?

• Educated to A Level or equivalent qualification, including GCSE English and Maths at grade C/4 or equivalent
• Experience of providing administrative support in an educational or professional services environment
• Experience of organising and coordinating meetings, including taking minutes or notes
• Ability to work with discretion and maintain confidentiality when dealing with sensitive information

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number KMMS-113-26-R.

Closing Date: 07 Jul 2026

Section: Administrative

Salary: £27,319 to £30,378 per annum pro rata