Do you enjoy using data and statistical analysis to support fair, accurate and effective assessment?

We’re looking for a Psychometrician to join the Professional Services Curriculum and Assessment Team at Kent and Medway Medical School. Working closely with the Lead for Assessment and the Lead for Admissions, you’ll provide statistical and business analysis across assessment, recruitment, admissions and outreach, helping generate high-quality data and reports that support continuous improvement.

As Psychometrician you can expect to be involved in:

• Conducting psychometric and statistical analysis across assessment, recruitment and admissions data
• Producing results data, reports and analysis for a range of audiences
• Supporting data quality, accuracy and reporting across KMMS systems
• Providing statistical support for key assessment and admissions activity, including MMIs, AKTs and OSCEs

What will you bring to the role?

• A degree, or equivalent, in a relevant subject such as mathematics, statistics or psychology
• Excellent IT skills, including MS Office and statistical software such as SPSS
• High levels of accuracy and attention to detail when working with data and records
• Strong communication, numeracy and organisational skills, with the ability to manage competing priorities

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number KMMS-134-26.

Closing Date: 31 Aug 2026

Section: Administrative

Salary: £32,080 to £35,608 per annum

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.

For much of your shift you will be the sole Customer Services Assistant and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. The roles are situated across campus in accommodation areas, academic buildings, central service buildings and in campus service buildings and role holders can expect to work in a variety of settings depending on demand. 

Typical shifts patterns are between 07:00 and 23:00 on a rota basis, Monday to Sunday, 5/7 days.

As Customer Services Assistant you can expect to be involved in:

• Receiving all initial enquiries from students, staff and visitors to reception areas, resolving them or referring correctly to other staff or university departments as appropriate. Assisting the wider campus services and university teams by signposting customers to the range of services on offer and how to access them. 
• Maintaining the tidiness and security of the reception area and its facilities ensuring stock levels of office equipment, stationery and consumables are maintained. 
• Using of a range of university systems (e.g. accommodation systems, access control systems, switchboard, library systems, payment systems etc.) to aid in the resolution of queries and enquiries. 
• Coordinating the issue of card/key access, where necessary, resolving or escalating any issues that arise as appropriate. 

What will you bring to the role?

• GCSE grade 4/C or above in English and Maths or equivalent
• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
• The ability to demonstrate experience handling difficult and unexpected situations
• A high level of IT skill and familiarity.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-392-26-R3.

Previous applicants need not apply, thank you.

Closing Date: 02 Sep 2026

Section: Administrative

Salary: £23,061 to £24,215 per annum

Are you an experienced investigator with the judgement, sensitivity, and communication skills to navigate complex cases and achieve fair and effective outcomes?

The Senior Appeals, Conduct and Complaints Officer, plays a key role in ensuring student appeals, complaints and conduct matters are handled consistently, sensitively and in line with University policy. Managing your own complex caseload while providing casework supervision and advice to colleagues, you will balance an understanding of the student experience with regulatory compliance.

As Senior Appeals, Conduct and Complaints Officer you can expect to be involved in:

• Undertaking and advising on investigations into complex matters, sensitively and in line with best practice, ensuring that university policies, and regulatory requirements are upheld and that students and staff receive a clear, tactful and professional service.
• Supervision of appeals, complaints, and conduct matters, overseeing the effective response to enquiries, triaging cases, and ensuring timely resolution to high volumes of appeals, complaints, and conduct matters.
• Preparing and checking investigatory reports, assessing detailed information and evidence, communicating complexity in clear and concise recommendations and outcome letters.
• Providing advice and guidance to stakeholders, promoting best practice in the handling of appeals, complaints, and conduct matters.

What will you bring to the role?

• Experience in leading complex investigations, including conducting interviews, analysing information, preparing reports and making recommendations.
• Ability to manage challenging situations with sensitivity and tact, effectively negotiating and mediating between parties.
• Excellent communication skills with the ability to communicate effectively, clearly and concisely both verbally and in writing.
• Proficient in prioritising competing responsibilities, working under pressure and meeting conflicting deadlines and targets.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs) 
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number GALS-009-26.

Closing Date: 31 Aug 2026

Section: Administrative

Salary: £39,906 to £44,746 per annum