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University of Kent Career Opportunities Jobs CSF-488-22-R Technical Support Officer and Tester, HEAT


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Technical Support Officer and Tester, HEAT

HEAT Project

Location:  Remote Working
Salary:  £23,487 to £26,341 per annum
Grade:  Grade 5
Post Type:  Full Time
Contract Type: Fixed Term - Ends 31/12/2023
Release Date:  Thursday 09 June 2022
Closing Date:  23.59 hours BST on Sunday 26 June 2022  (unless otherwise stated)
Interview Date:  Thursday 21 July 2022
Reference:  CSF-488-22-R

Do you have sound IT skills and an interest in software testing, or knowledge of this kind of work gained through a relevant qualification or experience? 

Can you show an understanding of higher education outreach and widening participation and an enthusiasm for systems and technical accuracy?

We have a vacancy for a Technical Support Officer and Tester to join our small development team, leading on quality assurance for Higher Education Access Tracker (HEAT), a system hosted by the University of Kent which provides a member-based service supporting the targeting, monitoring and evaluation of activities delivered by more than 100 providers of higher education (HE) across the country.

The role includes advising, supporting and troubleshooting for HEAT users, so besides your technical skills and experience you will be comfortable dealing regularly with a wide range of customers and building good working relationships across the Service.

Part of the team is based at the University's Canterbury campus, however, we are a nationwide service so full remote working is an option for this post; the main base will be discussed and agreed with the successful candidate. 

The role is fixed term to the end of 2023 with the possibility of continuation thereafter. 

As Technical Support Officer and Tester for HEAT you can expect to get involved in:

  • testing development of the HEAT system and feeding back outcomes to the technical team
  • leading on the bug fixing process
  • general system troubleshooting and problem solving, responding to queries
  • providing a technical support service and system training as required.

What we are looking for in the right candidate:

  • excellent IT skills and experience of using spreadsheets or databases
  • the ability to follow procedure and protocol in relation to testing methods and troubleshooting
  • an ability to focus on repetitive, intensive tasks that require concentration and accuracy
  • good interpersonal and communication skills.

What we can offer you:

  • a friendly, open and collaborative working environment
  • support in your development and wellbeing 
  • if campus-based, hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
  • 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
  • an excellent pension scheme with generous employer contributions
  • on-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
  • study while you work discounts, cycle to work scheme, local business discounts
  • on site parking

Please see the links below to view the job description and to apply for this post. For questions about the application process, please contact quoting ref CSF-488-22-R

We particularly welcome applications from female and black, Asian and minority ethnic candidates as they are under-represented at this level in this area
Further details:    Job Description     Additional Information    
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Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.

Due to the current COVID-19 outbreak, interviews may take place remotely.