Support Officer and Tester
The University of Kent hosts the Higher Education Access Tracker Service (HEAT), which provides a member-based service supporting the targeting, monitoring and evaluation of activities delivered by more than 100 providers of higher education (HE) across the country. For further information, visit our website www.heat.ac.uk.
Working as part of a small development team, the Technical Support Officer and Tester leads on quality assurance for the Higher Education Access Tracker (HEAT) system, an online repository accessed by thousands of users in over 80 universities nationwide, undertaking functional and customer scenario within Test and Live user environments.
As a Technical Support Officer and Tester, you can expect to be involved in :
- Test development of HEAT system (e.g., new fields, filters, data capture features or reporting outcomes) and feedback outcomes to the technical team as part of the development cycle to fully support the smooth operation of the system.
- Lead on the HEAT bug fixing process and feedback improvement to the technical team as part of the development cycle ensuring solutions are found, bugs can be monitored and trends analysed.
- Conduct testing on all environments as part of the development cycle, ensuring the security of the HEAT system as part of Quality Assurance to meet members’ standards.
- Provide general system troubleshooting and problem solving, responding to queries from internal team and Membership, ensuring consistent and seamless provision of service.
What will you bring to the role ?
- GCSE in English & Maths (Grade C/4 or above) or equivalent
- Educated to A level or equivalent
- Experience of software testing (or knowledge of role gleaned through qualification)
- Analytical approach to problem solving issues
- Ability to follow procedure and protocol in relation to testing methods and troubleshooting
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1141-26
Further details:
Job Description
Additional Information
*Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)
PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
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Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.
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