Database Coordinator

Development Office

Do you have experience of database management systems?  Do you have excellent communication skills and a passion for customer service? 

If you have the skills that we are looking for, then this could be an excellent opportunity for you to join the Development Office as a Database Coordinator.

In this role you will maintain information on the database, offer a first rate customer service to the Alumni, dealing with enquiries and offering a high standard of service to Raiser’s Edge users.

As a Database Coordinator you will:

• Maintaining the Raiser’s Edge database to a high standard for use by the Development Office and other University of Kent departments to ensure accuracy of data and compliance with Data Protection legislation
• Work with users of Raiser’s Edge to ensure the database meets their requirements
• Act as a first point of contact for alumni and members of the public to ensure that their queries are dealt with in a prompt and effective manner
• Provide additional support with the processing of data to teams within the Development Office to ensure Raiser’s Edge is a rich source data and information

To succeed in this role you will have

• GCSE grades in English or maths or the equivalent
• Experience of maintaining records on a Windows-based database management system and experience of working in a customer service environment
• Experience of providing support and training to colleagues and an understanding of the Principles of Data Protection legislation
• Excellent IT skills, particularly Microsoft Office packages.

The Development Office is a dynamic, innovative and friendly professional service department. The four main areas of our work cover fundraising, alumni relations, corporate events and congregations- our graduation ceremonies, in both Canterbury and Rochester Cathedrals. We host over 50 events a year, with over 20,000 guests, communicate and engage with the University's 150,000 strong alumni community and raise funds for scholarships, hardship bursaries and capital builds. 

The department encourages creativity, agility and risk taking using a project management framework which emphasises transparent reporting, empowerment and accountability.

Please see the links below to view the full job description and also to apply for this post. If you require further information regarding the application process please contact The Resourcing Team on jobs@kent.ac.uk quoting ref number: CSF-102-20

Please note - Applications must be made via the University’s online application system. CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels

Due to the current COVID-19 outbreak, all interviews will take place remotely.  Our processes will evolve as the Government advice is updated