Course Assistant
Please note: this opportunity is only available to current employees of the University
Please note: this opportunity is only available to current employees of the London and South East University Group (LASE University Group) or Canterbury Christ Church University.
Do you have strong customer service experience and confident dealing with difficult or complicated queries? If yes, then please read on.
The Kent and Medway Medical School (KMMS) is looking for a Course Assistant to work in the Curriculum and Assessment team, providing administrative and organisational support in all aspects of assessment, examination, patient engagement and the programme curriculum. You will report to the Curriculum and Assessment Co-ordinator, and will be joining an established team delivering a broad range of course administration duties as well as ensuring a high-quality student experience for our KMMS students.
This role requires liaison with students, colleagues, external organisations and NHS providers as necessary for the successful completion of course administration activities.
As a Course Assistant you can expect to be involved in:
- Acting as a point of contact for students, colleagues and external organisations, providing a courteous and effective service and advising on a range of matters promptly and professionally to deliver a high level of customer service
- Supporting the Curriculum and Assessment team, delivering all administration associated with the organisation and delivery of the medical curriculum and student experience
- Supporting with the maintenance of accurate curriculum information on the KMMS student portal and virtual learning environment including regulatory, academic, and procedural information and providing KMMS staff and students with information when required
What will you bring to the role?
- Strong customer service experience and a commitment to delivering a high-quality service
- Demonstrable experience of dealing with difficult or complicated queries that can require careful attention and tact to resolve
- Experience of working in a confidential environment
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number KMMS-144-26.
We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area
Further details:
Job Description
Additional Information
*Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)
PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application
Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.
The University of Kent values diversity and equality at all levels.
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