Learning Environment Assistant

Are you passionate about improving the student and staff experience within a library environment?  Do you have experience working in a service environment?  If yes, then please read on about this ongoing vacancy that could be of interest to you.

The Learning Environment (LE) team is seeking a Learning Environment Assistant to help improve the overall student and staff experience when using the library.  You will provide a high-quality learning environment and excellent study space experience that enables all customers to achieve their goals.  You will also help to ensure good availability, circulation and accessibility of all digital and physical collections.  This is a fully campus based post. 

 As a Learning Environment Assistant you can expect to be involved in:

• Providing customer-focused assistance to students, staff and visitors when using library and learning spaces and accessing collections. Proactively maintaining and improving the library managed environment and access to collections
• Working in close collaboration with other library teams to support the collection management lifecycle
• Maintaining and improving access to physical and digital material, including ensuring that physical items are accurately shelved, easy to find and accessible to customers
• Supporting the creation of social media posts to highlight and promote Library services
• Helping to design and foster accessible and inclusive library services and spaces that work for all student and staff groups, including international students, part time students, distance learners, remote workers, and staff

What will you bring to the role?

• Five GCSEs grade A-C or equivalent, including Maths and English or equivalent work experience
• Experience working in a service environment
• Comfortable with taking on physical tasks such as lifting, transporting and shelving books and other materials
• Clear customer focus and commitment to improving the student experience
• Commitment to quality procedures and to delivering a high-quality service to our customers

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number SL-026-26-R.