The Drill Hall Library is a unique and major facility providing an integrated library and IT service to staff and students of the Universities at Medway, comprised of the Universities of Greenwich, Kent and Canterbury Christ Church at their shared Medway Campus.  

The library houses an extensive multi-disciplinary collection and provides a wide range of services, including a wide range of study spaces, training facilities and student support events. Information technology is used extensively to support delivery of all the Drill Hall Library Services.

To enhance our excellent standard of service to our users we are now seeking to appoint a highly motivated Customer Support Assistant to join our existing team. This post will support our library users in a friendly, efficient, fair, and effective manner as well as being the front of house first point of contact for all library queries and at the forefront of the operation of our library systems, book circulation and online library services.

The postholder will be able to greet library users with a smile that will make each visitor feel at ease when they are welcomed upon arrival. As each day is varied, you’ll need to think and react quickly as library users often want you to assist them finding a book, basic IT support or use of printers.   

Good listening skills are essential to assist students with their needs and signpost them to the most suitable help or escalate when necessary. To be ever vigilant and recognise when someone needs help or to spot any potential health and safety or behavioural issues within the library environment. To make a positive impact on a student’s library experience. As a team player to help your colleagues where needed to ensure the delivery of an excellent library support service.   

A qualification in libraries or Higher Education is not essential but a background in customer service, excellent timekeeping and an approachable and friendly nature is. You will also need to bring patience and a sense of humour. We provide regular training and a supportive and flexible work environment.

This post is 21 hours per week with working days on a rota basis Monday – Friday including Bank Holidays with occasional weekends as required (hours between 8am-6pm) The salary is pro-rata of the advertised salary range.

For an informal discussion about the post please contact Martina Brooks on m.brooks@greenwich.ac.uk 

Should you have any queries please contact the People Directorate Team on peopleoperationsadmin@greenwich.ac.uk 

Closing Date: 26 Apr 2026

Section: Administrative

Salary: £25,249 to £27,319 per annum pro rata