If you have the skills and motivation to help our students achieve success at Kent, we would welcome your application to this front-facing administrative role in our Student Enquiries, Retention & Engagement team.

The main focus of the role is providing essential, front-line support to students so they have timely access to information and guidance, and consistent and practical advice to support them in continuation/completion of their studies.

You will be a first point of contact for students, working and advising in line with university policies, maintaining accurate records and managing sensitive information with empathy, professionalism and confidentiality.

As Retention & Engagement Support Coordinator you can expect to be involved in:

• Acting as a contact point and referral service to students with difficulties that may impact their studies, and signposting students to other services. 
• Understanding and providing guidance to students and staff on university policies and procedures related to retention and engagement 
• Supporting the administration and implementation of procedures and work related to retention and engagement
• Monitoring enquiries to the team via email, telephone or in person to ensure they are responded to promptly, consistently and to a high standard

What will you bring to the role?

• Experience of working in an office environment with contact via email, phone and face-to-face, with a variety of people 
• Excellent interpersonal skills, with experience of and an ability to adapt your approach depending on student needs, to show empathy and be approachable to students who may be facing difficulties
• Previous experience of working in a confidential environment in line with data protection and safeguarding guidance
• Good IT skills and experience, and numeracy with an ability to process straight forward statistical information 

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs) 
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number SL-055-26-R2.

Closing Date: 09 Aug 2026

Section: Administrative

Salary: £27,319 to £30,378 per annum