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Engagement Support Coordinator - Canterbury
Student Engagement
| Location: |
Canterbury |
| Salary: |
£25,742 to £28,759
per annum
|
| Grade: |
Grade 5 |
| Post Type: |
Full Time |
| Contract Type: |
Permanent
|
| Release Date: |
Wednesday 26 June 2024
|
| Closing Date: |
23.59 hours BST on Wednesday 10 July 2024
(unless otherwise stated)
|
| Reference: |
OTR-202-24 |
If you have experience of working in an office environment with face-to-face contact with a variety of people, good IT and organisational skills and excellent interpersonal skills with an ability to show empathy and be approachable to students who may be facing difficulties, this is an exciting opportunity for you.
Join our busy team working to ensure that all students are supported to fully engage with study and get the most from their time at University.
As Engagement Support Coordinator you will work with colleagues across the Student Engagement team to provide a professional and wide-ranging student service.
As Engagement Support Coordinator you will:
Act as an initial contact point when students call, email or visit the team, providing general information, signposting to other team members and services as appropriate.
Provide information to students and staff regarding University procedures and support options available.
Process Extenuating Circumstances requests, in accordance with the University Extenuating Circumstances policy.
Assist the administration of the Inclusive Learning Plans (ILPs) in line with university and divisional policies and guidelines.
Work with Engagement Support Officers on the admin required to implement the student attendance and engagement process.
Maintain and manage records to support work across the team.
What will you bring to the role?
Educated to A Level or equivalent including GCSEs in English and Maths (Grade C/4 or above) or equivalent
Experience of working in an office environment with regular use of different software, platforms and systems, processing information in line with GDPR and institutional policies.
Experience of and ability to manage own workload, prioritising tasks as appropriate to meet changing demands and deadlines.
Experience of working in a professional environment with email, phone and face-to-face contact with staff and students of diverse backgrounds, experiences and needs.
A willingness to support work across the wider Student Engagement team, and adapt to changing needs and requirements.
What we can offer in return:
As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:
• hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• excellent pension scheme with generous employer contributions
• corporate employee-funded healthcare plan, in partnership with Benenden Health
• retailer and wellbeing discounts via Edenred
• on campus cinema/theatre, sports facilities, library, nursery (Canterbury) and food outlets
• study while you work discounts, cycle to work scheme, local business discounts
• support in your development and wellbeing at all stages of employment, including an Employee Assistance Programme
• training and development opportunities at all levels
• on-site parking
We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number OTR-202-24
We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area
Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.
The University of Kent values diversity and promotes equality at all levels.