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Student Welfare Officer

Student Engagement

Location:  Canterbury
Salary:  £30,487 to £33,966 per annum
Grade:  Grade 6
Post Type:  Full Time
Contract Type: Permanent
Release Date:  Wednesday 03 July 2024
Closing Date:  23.59 hours BST on Wednesday 17 July 2024  (unless otherwise stated)
Reference:  OTR-201-24-EXT

Join our busy team working to support student progression, completion and outcomes.

The Student Welfare Officer works with colleagues across the Student Engagement team to provide a professional and wide-ranging service that gives students access to prompt, consistent and practical support, advice and guidance.

As a Student Welfare Officer, you will help to create a safe, supportive, and inclusive environment for students, to ensure that all students are supported to fully engage with study and get the most from their time at University. This role will be based primarily in Canterbury. 

 As a Student Welfare Officer, you can expect to get involved in:

Providing support, advice and guidance to both undergraduate and postgraduate students requiring non-academic advice, including contact with students via email, calls, and in person drop-ins, as well as regular support meetings and follow-ups as required.

Managing records in line with data protection and confidentiality requirements, to support work across the team and to allow for accurate data reporting and insight. 

Working closely with other student-facing services such as Student Support and Wellbeing, Campus Security, Accommodation and Kent Union to support students.

You will be responsible for administration of Hardship Funding requests, and related interventions.

What we are looking for in the right candidate:

  • Educated to A level standard or equivalent,  including GCSE Maths & English (grade C/4 or above)
  • Substantial experience of working in a student facing role in HE
  • Ability to advise on a wide range of student pastoral issues and the ability to judge when to refer to specialists
  • Experience of working in an office environment with regular use of different software, platforms and systems, and a willingness to learn new systems and tools to support your work.     
  • Experience of and ability to manage own workload, prioritising tasks as appropriate to meet changing demands and deadlines.
  • Experience of working in a professional environment with email, phone and face-to-face contact with staff and students of diverse backgrounds, experiences and needs.
  • A willingness to support work across the wider Student Engagement team, and adapt to changing needs and requirements.

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

  • hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
  • 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
  • excellent pension scheme with generous employer contributions
  • corporate employee-funded healthcare plan, in partnership with Benenden Health
  • retailer and wellbeing discounts via Edenred
  • on campus cinema/theatre, sports facilities, library, nursery (Canterbury)
  • study while you work discounts, cycle to work scheme, local business discounts
  • support in your development and wellbeing at all stages of employment, including an Employee Assistance Programme
  • training and development opportunities at all levels
  • on-site parking

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number OTR-201-24. 


We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area
Further details:    Job Description     Additional Information    
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Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.