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Student Experience Coordinator

Student Experience

Location:  Canterbury
Salary:  £25,742 to £28,759 per annum
Grade:  Grade 5
Post Type:  Full Time
Contract Type: Permanent
Release Date:  Friday 31 January 2025
Closing Date:  23.59 hours GMT on Friday 14 February 2025  (unless otherwise stated)
Reference:  CSF-1045-25

Have you worked in a role where you have improved aspects of students’ experience and performance?  Can you collate and analyse data trends?  If yes, then this role may be of interest to you.

The Student Experience Coordinator provides comprehensive administrative support and coordination of activities and initiatives associated with the student experience for Academic Schools and the University. The role holder will provide a knowledgeable service to students and staff, ensuring the relevant University procedures and processes are followed. In conjunction with colleagues, the role holder delivers a service which makes a positive and measurable contribution to the success, experience and satisfaction of students. The role holder will work alongside other professional services teams within the Education & Student Experience Directorate, as well as other School and central professional service department colleagues.

As a Student Experience Coordinator you can expect to be involved in:

  • Supporting the promotion, coordination and delivery of a portfolio of events, initiatives and activities to enhance the student experience and engagement for all students in Academic Schools and the wider University. This includes the recruitment of Student Representatives and promotion of student interaction via student societies, Kent Students’ Union and Greenwich Students’ Union.
  • Organising and minute taking the Student Voice Forum as relevant, ensuring that all actions are followed up in a timely manner and that all outcomes are reported back to the forum and student body as appropriate. 
  • Assisting with the planning and coordination of Welcome Week, transition events, graduation receptions and other activities to support and enhance the student experience.
  • Supporting the Student Experience Officer with internal communications with students, to help foster a sense of community, enrich the student experience and promote engagement key activities such as Online Module Registration, the National Student Survey and experience related events.

What will you bring to the role?

  • Educated to A Level or equivalent
  • Experience of working in a similar post and/or level, working to improve aspects of students’ experience and performance
  • Experience of using spreadsheets and databases on a regular basis to collate and analyse data trends (for example, in student satisfaction or student success)

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

  • Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs)
  • 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
  • Excellent pension scheme with generous employer contributions
  • Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CSF-1045-25.

 

Further details:    Job Description     Additional Information    
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Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.