Do you have strong leadership and team management skills, with experience of developing and motivating staff and fostering a sales focused culture whilst maintaining an excellent user experience? If so, this is a fantastic opportunity for you.
As Memberships and Bookings Officer you will lead the delivery of Kent Sport’s membership and bookings sales, customer service, and administration functions, ensuring a seamless and professional experience for all members, students, staff, and community users. With a strong commercial focus on driving membership sales and facility bookings, you will be responsible for achieving membership income targets, developing sales and retention strategies, and ensuring the effective operation of Kent Sport’s related systems and processes. Acting as super user for the departments’ Leisure Management IT system, you will oversee data integrity, system optimisation, and reporting/supporting operational efficiency and evidence-based decision making.
As Memberships and Bookings Officer you can expect to be involved in:
- Leading membership and bookings sales, ensuring income, retention, and satisfaction targets are met.
- Developing and delivering sales campaigns, promotions, and initiatives to increase participation in sports programmes and activities, liaising with marketing and communications colleagues as appropriate.
- Planning and overseeing sports events and tournaments in collaboration with the Duty & Facilities team.
- Line managing and developing the Membership and Booking Coordinators and Clerical Assistant, setting objectives and providing training. Ensuring excellent customer service.
What will you bring to the role?
- Proven experience improving membership sales, customer service, or front-of-house operations within a leisure, fitness, or hospitality environment.
- Strong leadership and team management skills, with experience of developing and motivating staff and fostering a sales focused culture whilst maintaining an excellent user experience.
- Advanced user knowledge of leisure management systems or CRM systems (Gladstone, or equivalent).
What we can offer in return:
As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health
For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent
We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/
You are required to upload your CV and a cover letter for this role. Your cover letter should clearly and explicitly address the requirements of the Essential Criteria in the Job Description, and you should provide clear evidence and examples in your letter which back-up any assertions you make in relation to each criterion. We recommend a maximum of 2 x A4 sides for this document.
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-381-26-R.
*Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)
PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application
Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.
The University of Kent values diversity and equality at all levels.